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Services/Customer Services Charter

The NLTA, as a service-oriented department is responsible for
  • registration and transfer of ownership of motor vehicle;
  • licensing of public service vehicles and goods vehicles as well as petrol service station;
  • collection of road tax and other licence fees;
  • controlling and monitoring the examination of motor vehicles;
  • licensing of bus conductors;
  • enforcement of road transport legislation and monitoring the level of service of public transport;
  • enforcement of parking regulations;
  • keeping statistics relating to motor vehicles;
  • planning of new transport services;
  • compensation for the free travel scheme;
  • payment of subsidy on diesel; and
  • issue of Student Identity Card and Free Travel Bus Pass for disabled persons.

Customer Services Charter
We are committed to providing the highest levels of service to our Customers.

  • We will ensure that our staff are honest, friendly and courteous and treat all our Customers as valued customers.
  • We undertake to act professionally at all times and to provide quality services to match your expectations.
  • We will continuously enhance our services and aim at getting things done right first time every time.
  • We will interact with you to identify possible shortcomings and to provide innovative and timely solutions.
  • We promise that your suggestions and complaints will be given due consideration in reviewing/improving our standards of service.
  • We will provide clear, complete and accurate information on all our services.
  • We will provide clear directional signs to guide you towards the services each counter/office offers.
  • We will ensure that our offices and reception areas are kept clean, tidy and environmentally friendly.
  • We are on hand to answer enquiries from Monday to Friday between 09h00 and 16h00.​